Brittney Petties

Professional Highlights

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I have over 20 years of expertise in driving transformative customer experiences and operational excellence. My extensive background encompasses technical program management, customer success strategy, payments operations, and business process optimization. I am committed to creating seamless customer journeys and delivering exceptional results for my clients.

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• Leadership Roles: Vice President of Payment Operations, Vice President of Customer Success and Centricity Consultant at CSG International, executed initiatives that significantly enhanced customer engagement and satisfaction.

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• Proven Track Record: History of executing strategic objectives that drive growth and reduce costs, successfully developed and implemented customer-centric programs that foster strong company cultures and improve employee engagement.

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• Digital Transformation: Extensive background leading digital transformation initiatives across various industries, demonstrating the capability to adapt and thrive in dynamic environments.

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Expertise 

• Customer Success Strategy: Focused on developing and executing effective customer success programs that align with business goals.

• Operational Efficiency: Known for optimizing processes and implementing growth strategies that enhance overall customer satisfaction.

• Program Management: Experienced in delivering complex projects on time and within budget, ensuring alignment with strategic objectives.

• Cross-Functional Leadership: Skilled in managing global teams and fostering strategic partnerships to achieve organizational objectives.

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Achievements

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